Move toward "fantastic plus" in 2026 with a performance audit
As the year wraps up, DSPs are taking a hard look at their operations, and for good reason: every point on your performance scorecard can impact your bottom line and your ability to unlock maximum incentives.
That’s where Go HQ’s Performance Audit, part of our Go Operations service line, comes in. We help you uncover discrepancies and turn missed opportunities into measurable gains across incentives, revenue, time, and performance.
On average, Performance Audit customers recover $155,000 annually and see a 761% return on investment—direct improvements to your bottom line.
Read on to learn how it works.
How a performance audit works
Ongoing data auditing
A data analyst with DSP experience reviews your delivery data to find instances where technical errors, system failures, or problematic customer instructions may have unfairly impacted your scorecard. Data reviewed includes:
- Weekly scorecard data
- Delivery videos
- And more
Dispute identification & preparation
When we find legitimate discrepancies—such as Amazon system failures, incorrect address information, or other technical problems—we prepare detailed dispute submissions with all required documentation.
Dispute submission and recovery
We compile all required evidence and submit disputes on your behalf within Amazon's 10-day deadline. Evidence submitted includes:
- TBA numbers
- Event IDs
- Videos
- Supporting information
Note: while we identify valid dispute opportunities and submit thorough documentation, all dispute approvals are determined by Amazon's dispute review team. We cannot guarantee approval outcomes.
Scorecard performance guidance
We help you understand your metrics across Safety, Quality, Team, and Compliance categories, and identify operational improvements that can positively impact your scores.
Why Go HQ
Easy implementation
We've made it easy for DSPs to get rolling with a performance audit:
- Complete a short setup survey
- Add Go HQ to your Amazon and Netradyne portals
- Schedule a kickoff call—then we handle the rest.
Unmatched expertise
Go HQ delivers people-first expertise with data-backed precision. Our U.S.-based operations specialists understand the nuances of DSP performance metrics and Amazon’s scorecard structure, so your audits aren’t just accurate, they’re actionable.
To get started, reach out and schedule a call with us.
